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"How Banks Can Achieve Better CX & Faster Resolutions"

In this playbook, explore how banks can more efficiently address customer issues with visualization tools that better equip contact center reps.

McKinsey research has found that banks that are frontrunners in customer experience (CX) also lead in financial metrics such as total shareholder return, increased growth, and decreased costs. That’s because satisfied customers are six times more likely to stay with a bank than unsatisfied customers. While many banks are reevaluating their CX tools and services, investing in your bank’s CX doesn’t require overhauling existing systems.

How does your bank equip contact center representatives to help them better resolve customer issues in the moments they seek assistance?

Download the playbook that explores how banks can more efficiently address customer issues with visualization tools that better equip contact center reps. Topics include:

• The impact of CX on customer loyalty and conversion rates.
• Why customer effort is predictive of overall satisfaction.
• Top areas where visualization tools can enhance agent performance.
• The win-win benefits of visualization capabilities.

Offered Free by: Banking Dive's studioID and Glia
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